An AI agent for your Help Scout mailboxes.
Connect Help Scout and an OpenHelm agent can keep shared mailboxes under control: recurring triage, a daily list of conversations going stale, drafted replies for the routine questions, and a weekly read on what customers are actually asking.
Recurring jobs
What an OpenHelm agent can do with Help Scout.
Each of these runs as a scheduled, self-correcting job: you describe it in plain English, approve the plan once, and an independent evaluator checks every run against the goal.
Mailbox triage sweep
Classify new conversations by topic and urgency on a schedule, tagging and assigning so the right person sees the right thread first.
Going-stale chaser
Each morning, list conversations without a reply inside your target window and nudge the assigned owner.
Weekly support insights
A short report on question themes, resolution times and recurring friction, built into a data table you can track over months.
Get started
Connect Help Scout in minutes.
- 1
Connect Help Scout
Add Help Scout under Connections in the OpenHelm app and paste a scoped API key, or provision it programmatically with POST /v1/connections.
- 2
Describe the job in plain English
Tell OpenHelm what you want done and how often. It drafts a plan with a schedule, the tools it will use, and a clear definition of done.
- 3
Approve the plan
No job fires until you have reviewed the plan. Set the autonomy level to control whether writes execute directly or queue for your approval.
- 4
It runs, self-checks and reports
Runs execute in isolated cloud sandboxes on schedule. An independent evaluator scores each run against the goal, and results arrive as logs, emails or data-table rows.
For developers
Or provision the connection over the API.
curl https://api.openhelm.ai/v1/connections \
-H "Authorization: Bearer oh_live_..." \
-H "Content-Type: application/json" \
-d '{ "name": "Help Scout", "type": "token", "secret": "<your Help Scout API key>" }'
# secret is write-only: stored encrypted, injected only at run timeThe same connections back runs started over REST. See the AI agent API and the Connections API docs.
Related ways to put agents to work with Help Scout:
Common questions about the Help Scout integration
Support
More integrations in this category.
Put an agent to work in Help Scout this week.
Connect once, describe the job, approve the plan. From then on it runs on schedule, checks its own work, and reports back with evidence.